Frequently asked questions

gemi is an innovative hand care brand that transforms everyday essentials into moments of beauty using K-beauty technology, thoughtful design, and layered fragrances.

You can purchase gemi products directly from the website or on Amazon.

Formulas do not contain soy or nut-derived ingredients. Cross-contamination may occur, so consult your allergist if severe allergies exist.

Yes, but they are not made in a certified gluten-free facility.

Yes, gemi products contain no animal-derived ingredients and are not tested on animals, though they are not officially certified by the Vegan Society.

Formulated with 65% v/v ethyl alcohol, it is effective against 99.9% of common germs.

Yes, but please follow FSA/HSA plan procedures for reimbursement.

Hydrating with a silky finish, K-beauty serum ingredients help support the skin barrier.

Store out of reach and sight of children. For best results, keep at room temperature (20–25°C / 68–77°F) and away from direct sunlight. Formulated with a refined balance of ingredients and minimal colorants, this product is more sensitive to environmental conditions than conventional sanitizers. Proper storage helps maintain its color, texture, and performance over time.

Use when hands are not visibly dirty, and soap and water aren’t available.

Store out of children’s reach, ideally between 68–77°F. Avoid extreme heat.

Follow local, state, and federal disposal guidelines. Alcohol-based sanitizers are flammable.

• Keep away from your eyes and pets. 
• Use in ventilated areas. 
• Do not ingest it. 

No, fragrances are recreated using safe alternatives for a luxury scent experience.

We designed gemi to deliver a seamless, on-the-go experience with a precise, mess-free spray and a lightweight, airtight format that preserves the integrity of our formula. Given the alcohol-based system and skincare-grade ingredients, refillability would compromise both performance and hygiene—so we prioritized safety, consistency, and user experience.

Yes, with adult supervision for children under six.

No, it is for human use only.

Our formulations contain colorants. Spray directly on your hands to avoid stains and do not spray directly on any fabric.

Yes, it is safe for repeated use.

Avoid extreme temperatures to maintain effectiveness and avoid direct sunlight.

No, it meets USP quality standards and FDA regulations.

As an OTC drug regulated by the FDA, gemi must meet strict standards for safety, efficacy, and formulation integrity.

Standard shipping is available within the U.S. only. Free shipping is offered on orders over $25. Additional fees apply for shipments to Alaska and Hawaii.

Delivery times depend on location and shipping method. Estimated delivery details are provided at checkout.

Yes, tracking details are emailed once the order ships.

International shipping is not available at this time.

Contact customer service at hello@gemibeauty.com for assistance with delayed or lost packages.

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your items within 14 days of delivery for a refund to your original form of payment.

Please note that a $5 processing fee will be deducted from your refund amount. Refunds will be processed within 5-7 business days after we receive and inspect your return.

For instructions on initiating a return, please contact our customer care team at hello@gemibeauty.com

Please note that a $5 processing fee will be deducted from your refund amount. Refunds will be processed within 5-7 business days after we receive and inspect your return.

For instructions on initiating a return, please contact our customer care team at hello@gemibeauty.com

Please note that a $5 processing fee will be deducted from your refund amount. Refunds will be processed within 5-7 business days after we receive and inspect your return.

For instructions on initiating a return, please contact our customer care team at hello@gemibeauty.com

Please reach out to hello@gemibeauty.com.

Wholesale requirements include minimum order quantities and retailer verification. Additional details will be provided upon inquiry—please reach out to hello@gemibeauty.com for more information.

Yes, please reach out to hello@gemibeauty.com for more information.

“The Ritual” is a curated experience of using gemi products to transform hand care into a sensory, self-care moment.

gemi is designed to fit seamlessly into your daily routine. Use it anytime you would normally sanitize your hands—throughout the day, on the go, or after washing—to cleanse while also hydrating and supporting your skin barrier. With its lightweight, fast-absorbing formula and elevated fragrances, it turns a simple habit into a moment of care.

Yes,gemi formulas are designed to complement other skincare products safely.

To fully experience gemi’s fragrance wardrobe, we recommend layering scents throughout the day. Each formula is designed with a light, buildable profile, allowing you to combine fragrances to create a more personalized and elevated scent experience.

Some of our favorite pairings include:

• Eden + Caela for a fresh, bright, everyday blend
• Eden + Elysium for a soft, warm floral finish
• Amara + Solenne for a vibrant, sunlit citrus balance

Apply throughout the day and re-layer as you go—turning a simple habit into a sensorial ritual.