Frequently asked questions
Product information
What is Gemi?
Gemiis an innovative hand care brand that transforms everyday essentials into moments of beauty using K-beauty technology, thoughtful design, and layered fragrances.
Where can I buy Gemi?
You can purchase Gemi products directly from the websiteor onAmazon.
Are Gemi products nut- or soy-free?
Formulas do notcontainsoy or nut-derived ingredients. Cross-contamination may occur, so consult your allergist if severe allergies exist.
Are Gemi products gluten-free?
Yes, but they are not made in a certified gluten-free facility.
Are Gemi products vegan and cruelty-free?
Yes,Gemiproductscontainno animal-derived ingredients and are not tested on animals, though they are not officially certified by the Vegan Society.
What is the active ingredient in Gemi Hand Sanitizer + Serum™?
65% v/v ethyl alcohol, effective against 99.9% of common germs.
Is Gemi Hand Sanitizer + Serum™ FSA/HSA eligible?
Yes, U.S. customers can follow their FSA/HSA plan procedures for reimbursement.
What are the benefits of Gemi Hand Sanitizer + Serum™ formula?
Hydrating, mood-boosting fragrances, lightweight, fast-absorbing, vegan, cruelty-free, and clinically effective.
Usage & safety
How should Hand Sanitizer + Serum™ be stored?
Store out of reach and sight of children. For best results, keep at room temperature (20–25°C / 68–77°F) and away from direct sunlight. Formulated with a refined balance of ingredients and minimal colorants, this product is more sensitive to environmental conditions than conventional sanitizers. Proper storage helps maintain its color, texture, and performance over time.
When should Gemi Hand Sanitizer + Serum™ be used?
Use when hands are not visiblydirty,and soap and wateraren’tavailable.
Where should Hand Sanitizer + Serum™ be stored?
Store out of children’s reach, ideally between 68–77°F. Avoid extreme heat.
How do I dispose of Hand Sanitizer + Serum™?
Follow local, state, and federal disposal guidelines. Alcohol-based sanitizers are flammable.
Other safety tips for Hand Sanitizer + Serum™
- Keep away from your eyes and pets.
- Use in ventilated areas.
- Do not ingest it.
Are Gemi fragrances made with essential oils?
No, fragrances are recreated using safe alternatives for a luxury scent experience.
Why is Gemi Hand Sanitizer + Serum™ not refillable?
Single-use packaging prevents contamination andmaintainsFDA-recommended potency.
Can Gemi Hand Sanitizer + Serum™ be used on children?
Yes, with adult supervision for children under six.
Is Gemi Hand Sanitizer + Serum™ safe for pets?
No, it is for human use only.
Can Gemi Hand Sanitizer + Serum™ stain fabrics or other items?
Some formulations maycontaindyes. Spray directly onyour handsto avoid stains.
Can Gemi Hand Sanitizer + Serum™ be used multiple times a day?
Yes, it is safe for repeated use.
Can I leave my Gemi Hand Sanitizer + Serum™ in the car?
Avoid extreme temperatures tomaintaineffectiveness.
Does Gemi's formula contain methanol or any FDA-banned ingredients?
No, it meets USP quality standards and FDA regulations.
How are hand sanitizers regulated in the US?
Regulated as OTC drug products under FDA guidelines for safety and efficacy.
Shipping & delivery
What shipping options are available?
Standard shipping is available. Free shipping applies on orders over $25.
How long will my order take to arrive?
Delivery times depend on location and shipping method. Estimated delivery details are provided at checkout.
Can I track my order?
Yes, tracking details are emailed once the order ships.
Do you ship internationally?
Yes, international shipping is available.Additionalshipping charges may apply.
What if my order is delayed or lost?
Contact customer service forassistancewith delayed or lost packages.
Returns
What is your return policy?
Returns are accepted per policy. Products must be intheir originalcondition.
How do I return a product?
Follow the instructions on the returns page to process a return.
Can I exchange my products?
Yes, exchanges are handled according to return procedures.
How long does a refund take?
Refunds typically process within 7–10 business days after receiving the returned item.
Are there items that cannot be returned?
Certain promotional or final-sale items may be excluded.
Wholesale & partnerships
How can I become a wholesale partner?
Applyvia the wholesale page.
What are the requirements for wholesale orders?
Requirements include minimum order quantities and retailer verification.
Can I collaborate with Gemi for events or gifting?
Yes, contact the brand for partnership inquiries.
The Ritual
What is “The Ritual”?
“The Ritual” is a curated experience of usinggemiproducts to transform hand care into a sensory, self-care moment.
How do I incorporate gemi into my daily routine?
Use hand sanitizer multiple times and enjoy the layered fragrances.
Can I use gemi products together with other skincare?
Yes,gemiformulas are designed to complement other skincare products safely.
How do I maximize the fragrance experience?
Apply to hands then gently rub together to release all scent notes.
Are there seasonal rituals or special collections to try?
Yes,checkthe website for limited edition scents and seasonal collections for a unique experience.