Frequently asked questions

gemi is an innovative hand care brand built on the belief that hands deserve more. We are committed to transforming everyday essentials into moments of beauty and joy. Harnessing K-beauty technology, thoughtful design, and luxuriously layered fragrances, gemi brings skincare innovations once reserved for the face into the world of hand care—elevating the ordinary into the extraordinary.

You can purchase gemi directly from our website and Amazon.

Our formulas do not contain soy or nut-derived ingredients. However, because other products containing soy or nut derivatives may be processed in the same facility, we cannot guarantee that our products are 100% free from cross-contamination. If you have a severe allergy, we recommend consulting your allergist before use.

Yes, gemi products are formulated without gluten or gluten-derived ingredients. However, they are not produced in a certified gluten-free facility.

Yes, gemi products are not tested on animals and contain no animal-derived ingredients. While our formulas meet the definition of vegan, they are not currently certified or trademarked by the Vegan Society.

Spray enough sanitizer to cover all surfaces of your hands. Rub hands together until completely dry—about 20 seconds. Do not wipe or rinse before it dries. If hands are visibly dirty or greasy, wash with soap and water first.

Follow CDC and FDA guidelines for effective hand sanitization:

• CDC
• FDA

Recommended for repeated use. Children should be supervised. Avoid contact with eyes. Flammable—keep away from heat or flame. For external use only. Do not ingest; even small amounts can cause alcohol poisoning.

According to the CDC and WHO, alcohol-based hand sanitizers like gemi are best used when hands are not visibly dirty or greasy and soap and water are not readily available.

gemi hand sanitizers contain 65% v/v ethyl alcohol as the active ingredient, effective in killing 99.9% of common germs.

gemi hand sanitizer goes beyond the basics to elevate your hand care routine:

• Hydrating – Infused with skin-loving ingredients to nourish and protect.
• Mood-boosting scents – Thoughtfully crafted fragrances that uplift and refresh.
• Lightweight mist – Fast-absorbing, non-sticky formula for a clean feel with every use.
• Ethically made – 100% vegan and cruelty-free.
• Clinically effective – Powered by 65% alcohol to help eliminate common germs.
  

Yes, they are eligible for FSA/HSA reimbursement; follow your plan's procedures for reimbursement. Only applicable in the US.

They should be stored out of reach, and sight, of children. It should be stored between 68-77°F (for example, it should not be stored in a car during the summer months).

Alcohol-based hand sanitizer is flammable as it contains 65% percent alcohol, so it should not be thrown in the trash. The EPA says the liquid and vapors in water pipes and sewer systems can cause fires and explosions.

Proper disposal includes following all local, state, and federal disposal requirements and guidelines for hand sanitizer. For more information, visit the EPA's page on "How to Dispose of and Recycle Alcohol-Based Hand Sanitizer." To find a local household hazardous waste drop-off location visit Earth911 website: https://search.earth911.com/?what=HHW

Other safety tips:

• Keep hand sanitizer out of your eyes.
• Use hand sanitizer in a well-ventilated area.
• Do not drink hand sanitizer. This is particularly important for young children, especially toddlers, who may be attracted by the pleasant smell or brightly colored bottles of hand sanitizer. Drinking even a small amount of hand sanitizer can cause alcohol poisoning in children. (But there is no need to be concerned if your children eat with or lick their hands after using hand sanitizer.) Poison control centers have had an increase in calls about accidental ingestion of hand sanitizer, so it is important that adults monitor young children’s use.
• Do not use these products on your pets, and do not allow pets to swallow hand sanitizer. If you think your pet has eaten something potentially dangerous, call your veterinarian or a pet poison control center right away.
• Hand sanitizer is flammable. Keep hand sanitizer away from heat and flames. When using hand sanitizer, rub your hands until they feel completely dry before performing activities that may involve heat, sparks, static electricity, or open flames.

More information can be found below:https://www.fda.gov/drugs/information-drug-class/qa-consumers-hand-sanitizers-and-covid-19"

gemi scents are crafted in compliance with IFRA Category 5C safety standards for hand sanitizers and do not contain actual essential oils or absolutes. Instead, our perfumers skillfully recreate these notes using safe, high-quality alternatives.Each fragrance is inspired by personal memories and designed to transport you through scent. We’ve meticulously blended each one to be luxurious, sophisticated, and universally appealing, offering an elevated sensory journey without the harsh or overpowering notes often found in other sanitizers.

To ensure the safety and effectiveness of our products, we've chosen single-use packaging to prevent the risk of cross-contamination associated with refilling. FDA does not recommend refilling empty or partially empty containers of hand sanitizer.

The safety of refilling or “topping off” used containers of hand sanitizer has not been well-studied. Potential safety risks that may be associated with refilling or “topping off” containers of hand sanitizer include accidental contamination, mixing of different hand sanitizer products leading to irritant effects, reduced potency from the evaporation of alcohol, and loss of stability.

Here's an article about it here that contains more detailed information: https://www.fda.gov/drugs/information-drug-class/qa-consumers-hand-sanitizers-and-covid-19

Yes, gemi Hand Sanitizer + Serum™ can be used on children, but always with adult supervision for those under six years of age. When used as directed, it is safe; however, if swallowed, seek medical help or contact a Poison Control Center immediately. Learn more from the FDA.

gemi Hand Sanitizer + Serum™ is for human use only and should not be used on pets. Do not allow pets to lick or ingest the product. If you believe your pet has been exposed, contact your veterinarian or a pet poison control center immediately.

Some gemi formulations may contain subtle dyes, which could discolor certain fabrics. To avoid staining, we recommend spraying directly onto hands and avoiding contact with clothing or other materials.

Yes, gemi Hand Sanitizer + Serum™is safe for frequent use throughout the day—especially after washing your hands, eating, or coming into contact with shared surfaces.

gemi Hand Sanitizer + Serum™ should be stored at 20–25°C (68–77°F) to maintain its effectiveness, appearance, and performance. Exposure to extreme temperatures—especially heat—may compromise the formula.

No, gemi’s formula is free from methanol and all FDA-banned ingredients. All ingredients meet U.S. Pharmacopeia (USP) quality standards and comply with FDA regulations for safety and efficacy.

Hand sanitizers are regulated as over the counter OTC drug products by the USA FDA (Food and Drug Administration). gemi Hand Sanitizer + Serum™ products are produced and marketed as required to the FDA Topical Antimicrobial Drug Products Monograph. gemi provides a Hand Sanitizer + Serum™ that offers both a topical antimicrobial support as well as a fragrant experience.

The FDA regulates hand sanitizers and requires that manufacturers provide details to the consumers in a “Drug Facts” table on the packaging. Consumers should review all warnings and precautions on this label.

There is currently no reported data to support this claim. Please refer to the WHO website to support additional Q&A’s around this topic.

Yes, our formula has a 2-year expiration date from the manufacturing date. However, please check the expiration date on your product.

The formula contains ethyl alcohol and is considered flammable. If stored under suggested temperatures, it is safe. Follow the directions for use on the label.

The colorants in our Hand Sanitizer + Serum™ are FDA-approved, cosmetic-grade dyes that meet safety standards and are included at very low levels. Hand sanitizers are heavily regulated as over-the-counter (OTC) drugs, and all of our ingredients — including colorants — comply with FDA requirements. Importantly, these colorants are not harmful and do not affect the effectiveness or safety of the sanitizer.

Yes. We offer free standard shipping on orders of $25 or more (after discounts and before taxes). Orders under $25 incur a flat shipping fee, applied at checkout.

Orders are processed within 1–2 business days.

Standard delivery typically takes 3–5 business days after dispatch. Expedited options may be available at checkout.

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays or weather conditions.

Yes. If for any reason you are not completely satisfied, you can return your items within 14 days of delivery for a refund to your original form of payment.

A $5 processing fee will be deducted from your refund amount.

Refunds are processed within 5–7 business days after we receive and inspect your returned items.

Please contact our customer care team at hello@gemibeauty.com for detailed instructions.

Yes, we offer wholesale pricing for approved partners.

Please email us at hello@gemibeauty.com with your store details, resale license, and contact information. Our team will review your application and get back to you within 3–5 business days.

Yes, our wholesale orders require a minimum purchase amount, which will be shared upon approval.

We do not offer private labeling at this time, but we’re happy to explore co-branded opportunities for select partners.

Currently, we only offer wholesale within the U.S.

Yes. We offer tiered pricing for bulk orders depending on quantity.